Your invoice formats explained
Invoices that mean business
We listened to what our customers were saying about our invoices and took many of their suggestions on board so that they could be improved. We've made them easier to read, ensured that the details of our services and what they cost are clearer, and have added new information to ensure you always have the complete picture.
If you can't find the answers you're looking for using our self-help pages, please email our Customer Relationship Management team.
Page #1
On the front page is the overview: your account number, the invoice number and date, the service billing totals for the period covered by the invoice and the date by which it's due. See points below:
1. Your billing address
2. Your details
3. Invoice number
4. Invoice generation date
5. Invoice due date
6. Currency used
7. Total charges & discounts (before tax)
8. Total amount due (including tax)
9. Your legal address
Page #2
On the second page you will find your company information we've got stored, how to pay us and some helpful additional information:
10. Company registration and Colt's VAT details
11. Relevant Colt payment information
12. QR code for enquiries
13. Information for assistance and necessary links
Page #3
On this page you'll see a breakdown of all billed services, and their corresponding charges:
14. Summary of all data and voice services
15. Summary of all data charges
16. Summary of all voice charges
17. Total combined charges
Page #4
On this page, you'll see more information in relation to your data services:
18. Colt product name
19. Circuit ID, Order ID & service addresses
20. Dates of service
21. Total data service charges
Page #5
On this page, you'll see more information in relation to your voice non-usage charges:
22. Colt product name
23. Dates of service for voice non-usage charges
24. Total voice service non-usage charges
Page #6
On this page, you'll see more information in relation to your voice usage charges:
25. Service & destination description
26. Number of calls from source to destination
27. Call duration from source to destination
28. From date & to date for usage charges
29. Usage classification
30. Total voice services - usage charges
