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Creating a notification setting

Using Control Center, you can create a notification setting to be alerted to billing, repair ticket, and scheduled maintenance changes for billing accounts and/or services in your organization. After you create a notification setting, you can edit it to change your contact information or disable notifications. You can also delete a notification setting if you no longer want to receive notifications.

To create a notification setting:

  1. In the upper-right corner, click your username, then click Notifications.

    Control Center lists all your notifications. If you're a Control Center system administrator, you see your notifications by default, but you can use the list to select another user in your organization to view their notifications.
Notifications (system administrator view)
  1. Click Notification Management.

    Control Center lists all notification settings for your Control Center profile.
Notification Management
  1. Click Add New Setting.
Add New Setting
  1. From the Category list, select the type of notification setting you want to create: billing, repair tickets, or scheduled maintenance.
  1. From the Type list, select the type of notification for the category you selected.
  1. Click Continue.
  1. Do one of the following to create the notification setting:

    • To create a billing notification setting:

      1. From the Customer Number list, select the customer number with accounts you want the person to be notified for. (To be notified for all customer numbers, select All Customer Numbers.)

      2. Select the billing account(s) you want to create the notification setting for:

        • To be notified for all billing accounts, select All Billing Accounts.

        • To specify billing accounts you want to be notified for, select Select Billing Account, then click the checkbox next to the billing account(s).

      3. In the Contact section, verify your contact information and make any updates.

    • To create a repair ticket notification setting:

      1. From the Customer Number list, select the customer number with accounts you want the person to be notified for. (To be notified for all customer numbers, select All Customer Numbers.)

      2. Select the billing account(s) you want to create the notification setting for:

        • To be notified for all billing accounts, select All Billing Accounts.

        • To specify billing accounts you want to be notified for, select Select Billing Account, then click the checkbox next to the billing account(s).

      3. From the Services list, select the services you want to create the notification setting for:

        • To be notified for all services, select All Services.

        • To select the locations you want to be notified for, select Select Locations, then click the checkbox next to the location(s).

        • To select the types of services you want to be notified for, select Select Service Types, then click the checkbox next to the service category(s).

        • To select the service IDs you want to be notified for, select Select Service IDs, then click the checkbox next to the service ID(s).

      4. In the Contact section, verify your contact information and make any updates.

    • To create a scheduled maintenance notification setting:

      1. From the Customer Number list, select the customer number with accounts you want the person to be notified for. (To be notified for all customer numbers, select All Customer Numbers.)

      2. Select the billing account(s) you want to create the notification setting for:

        • To be notified for all billing accounts, select All Billing Accounts.

        • To specify billing accounts you want to be notified for, select Select Billing Account, then click the checkbox next to the billing account(s).

      3. From the Services list, select the services you want to create the notification setting for:

        • To be notified for all services, select All Services.

        • To select the locations you want to be notified for, select Select Locations, then click the checkbox next to the location(s).

        • To select the types of services you want to be notified for, select Select Service Types, then click the checkbox next to the service category(s).

        • To select the service IDs you want to be notified for, select Select Service IDs, then click the checkbox next to the service ID(s).

      4. In the Contact section, verify your contact information and make any updates.
  1. When you're done, click Submit.

    Control Center creates the notification setting.