Exceptional customer experiences begin at home
Exceptional customer experiences begin at home By Ash Surti, Executive Vice President, Technology & Security, Colt Technology Services In 1992, a new telecommunications company in London proudly served its first customer. Thirty years later, Colt Technology Services has been on a journey of continuous modernisation, always keeping the customer experience in mind. Today, as an…
Read MoreWhat are the technology trends shaping businesses today?
Following two years buffeted by supply chain disruption, energy price surges and economic pressures, 2023 is likely to continue to be defined by change. It is true that innovation can help telecommunications providers reduce operational costs, reinvent customer experiences and open doors to new business opportunities. Many enterprises are already leveraging Artificial Intelligence (AI) to…
Read MoreHow is the Telecom sector reducing the environmental footprint?
The telecom sector has been taking several initiatives to reduce its environmental footprint in recent years. Some of the main goals include reducing carbon emissions, energy consumption, and waste generation. Telecom providers are adopting energy-efficient technologies like renewable energy sources, smart grid systems, and energy-efficient hardware and software to reduce energy consumption and carbon emissions.
Read MoreColt expands cloud voice services with Genesys, Twilio and Zoom
New Voice integration capabilities with Genesys, Twilio and Zoom are part of expansion to Colt Intelligent Communication services, delivering a perfect fit for the agile workplace London, UK 26th June 2023– Colt Technology Services (Colt) the digital infrastructure company, today announced the expansion of its Colt Intelligent Communication services (CIC) portfolio to meet growing demand…
Read MoreColt releases new sustainability report
Net Zero targets approved by the Science-based Targets Initiative London, UK 21 June 2023– Colt Technology Services, the digital infrastructure company, today published its second Sustainability report. The report highlights progress for Colt Group – comprising Colt Technology Services and Colt Data Centre Services – in areas of Environmental, Social and Governance (ESG) against ambitious…
Read MorePreparing for Colt’s second annual Sustainability Report
Written by Kelsey Hopkinson, vice president of environmental, social and governance (ESG) at Colt As we get ready to publish our second sustainability report, it’s a good opportunity to reflect on our ESG journey. Anyone who has ever been involved in one knows that sustainability reports are painstaking work. It’s a comprehensive summary involving…
Read MoreColt successfully completes the deployment of fibre network infrastructure along the Channel Tunnel, seamlessly connecting London and Paris
The new fibre-optic cable deployed along the Tunnel provides access to the highest number of data centres fibre-connected between the UK and mainland Europe London, UK – Paris, France 8th June 2023– Colt Technology Services (Colt), the digital infrastructure company, today announced the successful completion of the deployment of a new dark fibre (G.652D/G.657) cable…
Read MoreUnderstanding the challenges of building digital infrastructure
This blog post forms part of our new content series: ‘Digital Infrastructure Insights: Elevating the customer experience‘. For more informative and timely content like this, simply follow the link. The adoption of intelligent digital infrastructure is critical for companies to excel and meet customer expectations. From cloud computing to data analytics, technology has reshaped the…
Read MoreColt announces strategic expansion to US infrastructure
NJFX data centre and new subsea Cable Landing Station expand Colt’s transatlantic capabilities and offer businesses greater choice and flexibility London, UK 30 May 2023– Colt Technology Services (Colt), the digital infrastructure company, today announced the expansion of its US capabilities with the connection of a new data centre and subsea Cable Landing Station (CLS),…
Read MoreColt announces new partnership with Venari Security to help businesses protect against growing cyber risks
The collaboration will give Colt’s customers deeper visibility into encrypted network traffic helping them protect their organisations and drive compliance London, May 24th 2023 – Colt Technology Services, the digital infrastructure company, today announces a collaboration with Venari Security, a London-based cyber security company. The partnership will give organisations deeper visibility into their encrypted network traffic, improving…
Read MoreAccessibility Awareness Week 2023 and Colt’s Optimising Accessibility Roadmap
By Rachel Collins, Colt’s Head of Diversity, Equity & Inclusion Today marks Global Accessibility Awareness Day (GAAD): a worldwide event that gets everyone talking, thinking and learning about digital access and inclusion. When mentioning accessibility, many people think about removing physical barriers. When so much of our world is digital, it is crucial to…
Read MoreStarting 2023 with record-breaking Net Promotor Scores in Europe and Asia
What a start to the year! We’ve just achieved two new Net Promotor Score (NPS) company records. That’s now 74 in Europe – higher than our previous record from the last quarter – and 66 in Asia, a huge jump from our record of 51 which we set a year ago. These scores are a…
Read More