We’re just over a week into the new year and have just received our 2023 Q4 NPS scores, setting a record high score in both Europe and Asia! Our NPS in Europe is now 76 and in Asia it’s an incredible 77. This is a jump of two points in Europe and four in Asia and a fantastic credit to all our customer-facing teams and the work they do. Our NPS is more than double the industry average (31 for telecoms) and remains industry leading.
NPS is just one measure of customer experience (CX) and we continue to track and report across multiple areas, continuing our commitment to deliver a truly market-leading experience for customers around the world. This includes our net easy score on how easy it is to do business with us, and a host of other metrics we track and analyse to measure the customer journey across all parts of our business.
In 2024 we’ll continue to invest in customer experience by looking at how we can make it easy for our customers at every stage of their journey with us. There’s a lot more to come so watch this space.
You can speak to our industry-leading customer and sales teams by visiting our Contact Us page.
Noah Roychowdhury is Director, CX Optimisation at Colt.
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