Network Status
Welcome to the Colt status page. Here you will find information about status of our services. For immediate local support, please click below.
Network Incidents
LATEST UPDATE
26th August 2025
Thank you for your patience while some support services, including Colt Online and our Voice API platform, remain temporarily unavailable.
This is part of our response to a recent cyber incident.
The incident was detected on an internal system that is completely separate from our customers’ infrastructure. No customer systems were affected.
Our teams continue to work closely with cyber experts to restore services as quickly as possible.
We very much appreciate your continued support and patience.
26th August 2025
Thank you for your patience and understanding while some of your support services including Colt Online and our Voice API platform remain unavailable. We can confirm that this is related to our response to a recent cyber incident at Colt Technology Services.
We detected the cyber incident on an internal system. This system is separate from our customers’ infrastructure. We then took immediate protective measures to ensure the security of our customers, colleagues, and business, and we proactively notified the relevant authorities.
One of our protective measures involves us proactively taking some systems offline, which has led to the disruption of some of the support services we provide to our customers. Our technical team is focused on restoring the affected systems and is working closely with third-party cyber experts.
We appreciate your patience as we work towards a resolution.
22nd August 2025
A number of our support services, including Colt Online and the Voice API platform, are currently unavailable following a cybersecurity incident. As a safety measure, we have deliberately taken these systems offline.
We are very sorry for the disruption this may cause. Our teams are working around the clock to bring services back online and will continue their efforts until full restoration is achieved.
In the meantime, if you need assistance, please reach out to us by email or phone. Response times may be a little slower than usual, and we greatly appreciate your patience and understanding.
21st August 2025
Some of our support systems, including Colt Online and our Voice API platform, remain unavailable due to a cybersecurity incident. As a precaution, these services were intentionally taken offline.
We sincerely apologise for any inconvenience this may be causing. Our teams have been working tirelessly to restore these services and will continue their efforts.
20th August 2025
Some of our support systems, including Colt Online and our Voice API platform, continue to be unavailable and we’re very sorry for the inconvenience this may be causing.
Our teams have been working around the clock to restore these services and will continue to do so. These services have been intentionally taken offline as a precaution following a recent cyber security incident.
19th August 2025
Our teams continue to work 24/7 to restore the internal systems affected by the recent cyber incident. We understand how frustrating it is not to have access to some of our support services such as Colt Online and our Voice API platform, and we’re very sorry for this. We appreciate your continued patience and understanding.
18th August 2025
We’re continuing to work tirelessly to restore the internal systems affected by the recent cyber incident. We understand how frustrating it is not to have access to some of our support services such as Colt Online and our Voice API platform, and we appreciate your patience and understanding. If you need to reach us, please don’t hesitate to contact us via email or phone. Please bear in mind our response times might be a little slower than usual, but we’re doing everything we can to support you.
17th August 2025
Thank you for your patience as some of our support systems remain unavailable. Please be reassured that, although we understand this is frustrating, this is intentional as a security measure. We are working to restore them as a matter of urgency.
16th August 2025
We’re continuing to work tirelessly to restore our internal systems following a cyber incident earlier this week. We know it’s frustrating not being able to access some of our services right now—like Colt Online and our Voice API platform—and we appreciate your patience and understanding. If you need to get in touch, please feel free to reach out via email or phone.
15th August 2025
We’re continuing to work around the clock to restore our internal systems following a cyber incident earlier this week.
We have the capability of monitoring our customers’ networks and we continue to manage network incidents efficiently but we’re working in a more manual way than normal. We’re working hard to get our automated monitoring capability fully restored.
If you need to reach us, please get in touch by email or phone. Please note that our response times might be a little slower than usual, but we’re doing everything we can to support you.
14th August 2025
Thank you for your patience and understanding while some of your support services including Colt Online and our Voice API platform remain unavailable. We can confirm that this is related to our response to a recent cyber incident at Colt Technology Services.
We detected the cyber incident on an internal system. This system is separate from our customers’ infrastructure. We then took immediate protective measures to ensure the security of our customers, colleagues, and business, and we proactively notified the relevant authorities.
One of our protective measures involves us proactively taking some systems offline, which has led to the disruption of some of the support services we provide to our customers. Our technical team is focused on restoring the affected systems and is working closely with third-party cyber experts.
We appreciate your patience as we work towards a resolution.
