Colt help
You can easily remove a filter you set up in Usage Analyst to create a time period for segmenting call flow. If you just need to make some changes to the filter, you can edit the time period.
To delete a time period that segments call flow:
- Click Monitoring, click Voice Reports, then click Usage Analyst.
- Select the radio button next to the account you want to view, then click LAUNCH USAGE ANALYST.
Control Center opens Usage Analyst in a new tab. (Depending on whether you have Bill Analyst or Usage Analyst set as the default view, you may have to click View: Usage Analyst in the upper-right corner, and select View: Bill Analyst to change views.)
- Click the Setup tab.
- In the Tools section, click Filters.
- Select the radio button next to the report you want to delete the time period from.
- Click Remove Filter.
Hosted Usage Analyst asks you to confirm that you want to remove the filter.
- Click OK.
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