Colt help
You can retrieve the use reports you've ordered in Usage Analyst and then download them.
Note: Be sure to download reports as they become available and remove them so you don't exceed your maximum storage limit.
To retrieve and download an order:
- Click Monitoring, click Voice Reports, then click Usage Analyst.
- Select the radio button next to the account you want to view, then click LAUNCH USAGE ANALYST.
Control Center opens Usage Analyst in a new tab. (Depending on whether you have Bill Analyst or Usage Analyst set as the default view, you may have to click View: Usage Analyst in the upper-right corner, and select View: Bill Analyst to change views.)
- Click the Orders tab.
- From the list of reports that are ready to download, select the one you want to download (if your report is ready, it has the Ready to Download icon next to it.).
Not quite right?
Try one of these popular searches:
Explore Control Center
Top 10 articles
- Troubleshooting login problems
- Retrieving your username or password
- Signing in to Control Center
- Adding accounts to an enterprise ID
- Requesting a PDF copy of an invoice
- Creating a repair ticket
- Creating a disconnect request
- Deactivating or reactivating a Control Center user
- Creating a new user
- Editing a notification setting
